Privacy Policy

At Stories, by Mae, we take your privacy seriously and assure you that your personal information and data will remain confidential. 

This Policy aims to give you information on how we collect and process data through your use of the website. It explains when and why we collect personal information about people how we use it, the conditions under which we may disclose it to others and how we keep it secure.

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We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.

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Controller

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Maryann Thomas [trading as Stories, by Mae] is the Data Controller and responsible for your personal data.

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Contact Details

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Maryann Thomas is responsible for overseeing questions in relation to this privacy notice. Any questions regarding this Policy and our privacy practices should be sent by email to info@storiesbymae.com or by writing to 41 Hardys Road, Bathpool, Taunton TA2 8 AY.

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The data we collect about you

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data). We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

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• Identity Data includes first name, last name, title.

• Contact Data includes billing address, email address and telephone numbers.

• We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

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If you fail to provide personal data

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Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us, but we will notify you if this is the case at the time.

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How do we collect information from you?

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We collect information about you when you:

• complete the contact form on our website

• engage with any other forms within our site

• correspond with us via email or otherwise

• voluntarily complete customer surveys

• provide feedback.

 

We make every practical effort to avoid excessive or irrelevant collection of data. However, we encourage you to contact info@storiesbymae.com if you have any concerns.

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How will we use your data?

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Most commonly we will use your personal data in the following circumstances:

• Where we need to perform the contract that we are about to enter or have entered into with you.

• Where we need to comply with a legal or regulatory obligation.

 

Purposes for which we will use your personal data

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The personal information we collect allows us to:

• Contact you regarding queries raised in the contact form

• Provide the products or services you have ordered

• Administer our website and provide customer services

• Meet legal, regulatory and compliance requirements

• Gather management information to form statistical and trend analysis

• Communicate with you

• Investigate any complaints about this website

• Seek your views or comments on the services we provide

• Notify you of changes to our service

• Contact you about our products and services which we think might be of interest to you (where we have the appropriate permissions to do so).    

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Who has access to your information?

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We will never sell your information, or share your data with a third party for marketing purposes. Please note that the copyright for your story belongs to you, and we’ll never share your story or details without your permission. We will hold your personal information on our systems for as long as is necessary for the relevant activity or until a user requests that we delete it, including for the purposes of satisfying any legal, accounting, or reporting requirements. All audio files and transcriptions will be handed over to you or destroyed following the publication of your book.

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How to contact us

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If you want to request information about our privacy policy you can email info@storiesbymae.com or write to: Maryann Thomas, 41 Hardys Road, Bathpool, Taunton TA2 8AY